Microsoft 365 and Teams experienced a significant global outage on November 25, 2024, disrupting services for users worldwide. The outage affected key Microsoft applications such as Outlook, Exchange, and Teams, causing issues with email access, calendar functionality, and video calls.
a latest post on X by Microsoft 365 Status, the company said “The service is continuing to recover and we’re forecasting that the issue will be resolved within the next 3 hours. We’re monitoring progress and will update our timeline should this change. Details are available at https://portal.office.com/servicestatus and the admin center under MO941162.”
“Most users and core services have recovered following our mitigation efforts. We’re addressing remaining issues and still expect full restoration by Tuesday, November 26, 2024, at 3:00 AM UTC. More info: https://portal.office.com/servicestatus and the admin center under MO941162,” read a previous post.
Microsoft outage: Details
Acknowledging the outage, Microsoft said “We’re investigating an issue impacting users attempting to access Exchange Online or functionality within Microsoft Teams calendar. For more information, please refer to MO941162 in the admin center”.
The company confirmed issues with its video calling apps Teams and Skype. “We’re aware of an issue impacting users attempting to access or use Skype and Microsoft Teams. We’re reviewing system telemetry to isolate the source of the issue. More information is being provided under https://portal.office.com/servicestatus.”
Microsoft said that it has spotted the issue that caused the outage. “We’ve isolated the root cause and are performing multiple mitigation actions to expedite recovery. We’ve confirmed that there is no enterprise impact to Microsoft Teams. As there is no enterprise impact, we’re providing updates through https://portal.office.com/servicestatus,” said the company.
Imapct
The outage left many users unable to communicate with colleagues, particularly as it coincided with the start of the workday in Europe. Frustration quickly spread across social media, with users reporting issues accessing emails and participating in Teams calls
