Home Articles How a Routine Test on Facebook Server Disrupted Services

How a Routine Test on Facebook Server Disrupted Services

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Recently, Facebook and Instagram were down for hours for some users including countries such as U.S. Read on to know how a routine test on Facebook server disrupted its services…

Facebook and Instagram were down for hours for some users including in the US, a little more than a week after Facebook said that it was just a “routine test” that caused the Facebook web site to go offline. Facebook which has more than 2.2 billion active users worldwide stated that “a server configuration caused intermittent problems across all apps globally.”. Facebook spokesperson said in a statement that “We are back to 100% for everyone and we’re sorry for any inconvenience,”

Facebook users who tried to access the web site was displaying the broken error messages saying “Sorry, something went wrong. We’re working on it and we’ll get it fixed as soon as we can.” The outage knocked out Facebook’s main website for some users and made using Facebook Messenger difficult. Instagram and WhatsApp, two of Facebook’s other major social platforms, both seemed to be fine though some users reported encountering issues.

Yesterday’s outage marks the second major downtime event for Facebook this month, following a shorter outage for about a half-hour on November 12th, which Facebook commented to ‘USA Today’ was caused by a “routine test.” in which technical issues appeared to affect access to Facebook. The Facebook outage adds to a list of troubles that have plagued the company this year due to serious data breaches. In a statement to USA Today, Facebook stated “Earlier today, a routine test caused users to have trouble accessing or posting to all Facebook services including WhatsApp and Instagram. We quickly investigated and restored access for everyone. We’re sorry for the inconvenience.”

Downdetector.com, which tracks outages, shows that users reported issues with Facebook around 4:41 a.m. PT. The independent monitoring site Downdetector showed a map indicating outages affecting most parts of the world. The outage mainly hit the East Coast of the US, along with parts of South America, Europe and Asia. Ahead of Black Friday, businesses were also reporting that they couldn’t place ads on the social network because of the outage.

The hashtag #FacebookDown was trending on Twitter. Users flocked to Twitter on Tuesday to vent about the outage using the hashtags FacebookDown and InstagramDown. Even Facebook took to Twitter to alert users the company was working on fixing the outage. But for hours, Facebook users were still reporting that Facebook was either slow or was not working.

“We know some people are having trouble accessing the Facebook family of apps. We’re working to resolve the issue as soon as possible,” Facebook said in a Twitter post at 1535 GMT.

Facebook did not elaborate when asked if the test was planned or if the outage was the result of an issue with the test. According to the Facebook’s site for developers, the “degraded performance” started around 6 a.m. Eastern Time.

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